✨ Product & Personalization
Q: How many names can fit on each disc?
A: Each disc can hold up to 3 names, depending on the length. We professionally space and size the engraving so it looks beautiful and easy to read.
Q: How many discs can I add to The Martha?
A: The Martha can hold up to 6 name discs total, giving you space for up to 18 names — perfect for Grandma's whole crew.
Q: Can I customize the "Grandma" disc with a different name?
A: Yes! We can engrave Nana, Mimi, Gigi, Auntie, Godmother, or any name that fits her best.
Q: Will the engraving fade or rub off?
A: Never. Every piece is professionally deep-engraved to last a lifetime — it won’t fade, scratch, or wear off over time.
💎 Materials & Durability
Q: Is this necklace waterproof?
A: Yes! The Martha is made with high-quality stainless steel and is 100% waterproof, tarnish-resistant, and sweat-proof — perfect for everyday wear.
Q: Is it safe for sensitive skin?
A: Absolutely. Our stainless steel is hypoallergenic and safe for even the most sensitive skin.
📦 Shipping & Production
Q: How long does it take to receive my order?
A: We process all orders in 1–2 business days, then ship via:
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Standard: 2–6 business days
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Expedited: 1–2 business days
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Overnight: 1 business day (order by 9AM PST)
Q: Where is The Martha made?
A: Every piece is handcrafted in California, USA — with love and attention to detail.
🎁 Gifting & Packaging
Q: Is it gift-ready?
A: Yes — just add a gift box during personalization before adding to cart to make it ready to gift. Our packaging is simple, elegant, and designed to make a meaningful impression.
Q: Can I send it directly as a gift?
A: Definitely! You can ship directly to your recipient — we don’t include any pricing in the package.
🔁 Returns & Order Changes
Q: Can I make changes to my order after placing it?
A: If you contact us within 2 hours of placing your order, we’ll do our best to make the change before it goes into production.
Q: Can I return a personalized necklace?
A: Due to the custom nature of The Martha, we’re unable to accept returns — but if there’s any issue at all, we’ll make it right.
📱 Still have questions?
Email us anytime at contact@sierrametaldesign.com — we’re happy to help and always quick to respond.