1. If you are wishing to cancel your order, please contact us within 2 hours of placing it to cancel it.  Does not apply to Subscription Boxes, Deals, Grab Bags or Sale Items which are all FINAL SALES.   
  2. You can always upgrade your shipping at checkout.  Free/Standard shipping is not guaranteed delivery times.  Expedited shipping is guaranteed.   Once your Expedited order is mailed, you can track it through your account or confirmation email. 
  3. All personalized items are final sales.
  4. Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.


Our product comes with a 100% guarantee against any factory defects. Our team ensures that each item is made exactly as ordered and pictured. If you believe your issue falls under this guarantee, please email us at contact@sierrametaldesign.com.

We kindly ask that you provide:

-Clear pictures of your item from every angle

-Your name, order number, and the email used to place the order.



All items come with a 45-day warranty.

If any issues arise with your order, please inform us immediately.


SHIPPING PROTECTION-FINAL SALE (available after checkout)

Choosing to buy shipping protection will ensure that if your order is lost by the delivery company, we will provide a free replacement. If you opt not to purchase protection, you will be responsible for paying to replace your order.

For standard shipping, we will replace your order if it has not been delivered within 10 business days of being accepted by the carrier.

 For expedited shipping, we will replace your order if it has not been delivered within 3 business days of being accepted by the carrier.

 Your first charge will be on the day you sign up and you will receive your first subscription for the month that you sign up in. You will then be charged on the first of the next month. For example, if you sign up on February 10th you will be charged on February 10th. You will receive your first box for February. You will then be charged again on March 1st.  Your credit card will then automatically be charged on the 1st of EVERY MONTH.   
The Quantity does not change the amount of months you sign up for. It is recurring. If you would like 1 Subscription every month please just choose Quantity 1. At this time, we are not able to charge for multiple months up front. All Subscriptions are Final Sale as They Are Personalized. Images show a sampling of possible products you may receive in your Subscription.
If you would like to CANCEL YOUR SUBSCRIPTION or CHANGE YOUR PERSONALIZATION, ADDRESS you MUST make this change and have it confirmed by us 5 days prior to the 1st.  If you wish to associate your purchase history and account with your subscription, you must be logged in before completing your purchase.  
Subscriptions ship by the 18th of the Month.  If ordered after the 18th, your items will ship within 5 bus. days.   If ordered after the first batch ships, your subscription will ship on the following Friday. 
***If you order other items that are regular orders along with your subscription box, they will ship at the same time as your subscription box***
 If your card is declined or has insufficient funds, our payment system will automatically try to process your subscription for 8 days after the 1st.    


Handmade just for YOU!


Ships in 3-4 Bus Days


Made with Stainless Steel


45 Warranty